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Free CRM systems

Author Beata Miętka Quality Assurance
A free CRM (Customer Relationship Management) system offers basic customer relationship management features that help businesses organize and manage customer data, automate sales processes, and increase operational efficiency. Below, I present a few popular free CRM systems along with the features available for free and those that require payment.

1. HubSpot CRM

HubSpot is one of the most popular free CRM systems available on the market. It offers a wide range of features that help businesses effectively manage contacts, monitor sales processes, and automate marketing efforts.

This is an ideal solution for both small enterprises and large companies that want to optimize their operations without significant financial investment.


Free HubSpot CRM features:

Paid HubSpot CRM features:

2. Zoho CRM

Zoho CRM is a good system offering advanced customer relationship management tools, with a wide range of features in its free version. The basic version of this CRM system is a good solution for small and medium-sized businesses. Zoho CRM supports contact management, sales processes, and marketing campaigns (in the paid version).


Free Zoho CRM features:

Paid Zoho CRM features:

3. Bitrix24

Bitrix24 is an advanced CRM system for managing customer relationships, offering a rich set of features in its basic version. Working with Bitrix24 can streamline business processes, optimize sales activities, and provide access to key data, significantly impacting customer service efficiency. It is a sufficient solution for small and medium-sized businesses and teams looking for an efficient tool to organize work and manage clients.


Free Bitrix24 features:

Paid Bitrix24 features:

4. Agile CRM

Agile CRM is a dynamic CRM program for managing customer relationships, offering a wide range of features in its free version. This is an excellent solution for small businesses and startups seeking an effective tool for managing contacts, marketing, and sales without significant costs.


Free Agile CRM features:

Paid Agile CRM features:

5. Freshsales

Freshsales, also known as Freshworks CRM, offers advanced features in its basic version.


Free Freshsales features:

Paid Freshsales features:

Summary

Free CRM (Customer Relationship Management) systems offer many features that can significantly improve customer relationship management, business process automation, and data analysis. Implementing a CRM system in a company can bring benefits such as increased efficiency, better customer service, and process automation.


Free CRM systems like HubSpot CRM, Zoho CRM, Bitrix24, and Freshsales are just a few options that can meet the needs of small and medium-sized businesses, offering solid solutions to get started.


However, for many companies, free CRM features may not be enough for effective business management. It’s worth trying several of them to see how employees utilize them, then assess what works and what should be ruled out.


As the company grows and its needs increase, paid features may become essential for further development. When business processes become more complex, switching from a free CRM system to a more advanced solution, such as a dedicated system, may also be necessary.


It’s important to regularly analyze your company’s needs and adjust CRM tools to changing business requirements to ensure continuous growth and success in a competitive market.


I encourage you to read our other articles on CRM systems:


Beata Miętka
Quality Assurance
Beata is a proficient QA expert with a strong background in physics. Her keen eye for detail and dedication to testing excellence, combined with her diverse interests, make her an invaluable asset in ensuring product quality.
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